Terms of use

Who we are

featherinink is run by [company name], [registration number], [registered address], Kenya (“we”, “us”). It is a marketplace: independent book stalls (“sellers”) list books, and we take payment, arrange delivery and pay the sellers. By using the site you agree to these terms.

Accounts

• You can buy as a guest or with an account. Keep your password private; you're responsible for what happens in your account.
• Give us true details, especially your name, phone number and delivery address, so your order reaches you.
• We may suspend an account that breaks these terms or is used for fraud. Orders already paid for are still delivered or refunded.

Buying

• Each listing is one physical copy, described and graded by its seller. Photos show the actual copy.
• Prices are in Kenya shillings and include [VAT, if applicable]. The delivery fee is shown before you pay.
• Your order is confirmed when M-Pesa confirms your payment. [Confirm with your lawyer and accountant: whether the contract of sale is between you and the seller, with featherinink collecting payment as the seller's agent.]
• If a copy sells before your payment completes, we won't take payment for it, and we'll tell you at checkout.

Payment

You pay with M-Pesa through Safaricom. Once you enter your PIN, M-Pesa can't withdraw the payment. If you cancel on the website but still complete the payment on your phone, we'll fulfil whatever copies are still available and refund anything we can't send.

Delivery

Sellers pack orders and hand them to a rider [who is: the seller's own rider / a courier partner / a featherinink rider]. We aim to deliver within [time] in [delivery areas]. The rider will call the number you gave before arriving.

Problems, returns and refunds

• If a book is not as described, is damaged, or doesn't arrive, contact us within [number] days of delivery with your order number. We'll look into it with the seller.
• Refunds go back to the M-Pesa number you paid with. A full refund before delivery cancels the order.
• [Returns: whether buyers must send the book back, and who pays for that.]

Selling

• Sellers apply to open a store, and we may approve or decline an application. Sellers must only list books they have and may sell.
• Sellers must describe and grade each copy honestly and keep listings up to date (for example, marking books sold at the stall).
• We keep a commission on each sale, agreed when the store is approved. Sellers are paid their earnings by M-Pesa after the order is delivered, on request, from KSh 100. If an order is refunded after it was paid out, we take the difference off the next payout.
• We may suspend a store that breaks these terms. Its books are hidden and payouts paused; paid orders must still be delivered.

Things you can't do

• List counterfeit, pirated, stolen or illegal books.
• Use someone else's M-Pesa number or account without their permission.
• Interfere with the site, scrape it, or try to get around its security.

Our responsibility

We work to keep featherinink available and accurate, but we can't promise it will always be. [Limitation of liability wording, as allowed under Kenyan consumer protection law.] Nothing in these terms takes away your rights under the Consumer Protection Act, 2012.

Changes and law

We may update these terms; we'll show the date of the latest version at the top. These terms are governed by the laws of Kenya. How we use your personal data is explained in our privacy notice.

Contact

Questions about these terms: help@featherinink.com.