Help

Buying books

Every book on featherinink is a single physical copy from a book stall. What you see in the photos is the copy you get. Add books to your cart, check out, and pay with M-Pesa. You don't need an account, but with one you can follow your orders and check out faster.

Sellers grade each copy so you know what to expect:

• Like New: no marks, tight spine.
• Very Good: light wear, clean pages.
• Good: some wear or notes.
• Acceptable: heavy wear, complete.

Books from different stalls can go in one cart. You pay once, and each stall's books arrive as their own order with their own order number.

Asking for a book we don't have

Can't find a book? Request it and we'll email you as soon as a seller lists a copy. Pick your book from the suggestions to get the exact edition, and add the most you'd pay if you like: we only tell you about copies within your price. Sellers see which books people want (never who asked), so it helps them stock up.

Requests close after six months. Every email has a link to cancel, and signed-in buyers can follow and cancel them under Book requests.

Paying with M-Pesa

When you tap Pay, we send an M-Pesa request to the number you gave. Enter your M-Pesa PIN on your phone to pay. While you pay, we hold the copies for you for a few minutes so nobody else can buy them.

If the payment doesn't go through, you haven't been charged and your cart is kept. You can try again or use another number. We never see or ask for your M-Pesa PIN.

Delivery

The delivery fee is shown at checkout. Once you've paid, the stall packs your books and hands them to a rider, who calls you before arriving. We email you at each step. With an account, you can also follow your order under Your orders.

Checked out as a guest? Create an account with the same email and confirm it, and your earlier orders will show up there.

Problems and refunds

If a book isn't what was described, or an order doesn't arrive, contact us with your order number (it looks like WB-1234). Refunds go back to the M-Pesa number you paid with, and we email you when they're sent.

Selling on featherinink

Opening a store

Run a book stall? Open a store with your store name, location and the M-Pesa number you want to be paid on. We check every application and email you when it's approved.

Listing books

Scan or type the ISBN and we fill in the title, author and description. Add photos, grade the copy honestly, and set your price. Several copies of the same book are listed separately, because buyers buy a specific copy.

Orders

When a buyer pays, the order shows under Orders. Pack it, hand it to a rider with their name and Safaricom number, and mark it delivered once it arrives. The buyer is told at each step.

Getting paid

You earn the sale price less featherinink's commission (agreed when your store is approved). Earnings become ready to pay out once an order is delivered. Request a payout from Payouts when KSh 100 or more is ready, and we send it to your M-Pesa. If an order is refunded after you were paid for it, the difference comes off your next payout.

Contact us

Email or call help@featherinink.com. Include your order number if your question is about an order.